Category: Operations

IT operations through COVID-19

How will you manage IT operations and finance through COVID?

With people currently focused on mitigating the effects of COVID-19, managing IT operations is likely not a priority. This is understandable, which is why we want to help you get through this challenging time.   At some point, normalcy will resume, and you will need to respond to the impact of COVID-19 on your business. For…
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IT financial management chart

ITIL 4 and IT Financial Management –What’s Changed?

ITIL, the popular IT service management (ITSM) best practice framework, has long promoted the need for better financial stewardship in IT. The very first version of ITIL included a heavy focus on cost management. Its successor, ITIL v2, had financial management as one of its ten processes. Then ITIL v3/2011 had financial management for IT…
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