With people currently focused on mitigating the effects of COVID-19, managing IT operations is likely not a priority. This is understandable, which is why we want to help you get through this challenging time. At some point, normalcy will resume, and you will need to respond to the impact of COVID-19 on your business. For…
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ITIL, the popular IT service management (ITSM) best practice framework, has long promoted the need for better financial stewardship in IT. The very first version of ITIL included a heavy focus on cost management. Its successor, ITIL v2, had financial management as one of its ten processes. Then ITIL v3/2011 had financial management for IT…
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If your IT department is like the majority of others, your business-as-usual (BAU) costs will likely be three times the value of your project-based – or change/innovation-focused – IT spend. And this will no doubt be a significant sum. There are proven IT financial management tools and techniques available to help optimize this BAU spend,…
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The majority of medium and large organizations understand the benefits of employing IT service delivery and support best practices – to improve across the IT management trifecta of “quality, speed, and cost.” Many of these organizations will employ IT service management (ITSM) best practice approaches such as ITIL to improve the quality of delivered IT/business…
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