With people currently focused on mitigating the effects of COVID-19, managing IT operations is likely not a priority. This is understandable, which is why we want to help you get through this challenging time. At some point, normalcy will resume, and you will need to respond to the impact of COVID-19 on your business. For…
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ITIL, the popular IT service management (ITSM) best practice framework, has long promoted the need for better financial stewardship in IT. The very first version of ITIL included a heavy focus on cost management. Its successor, ITIL v2, had financial management as one of its ten processes. Then ITIL v3/2011 had financial management for IT…
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If your IT department is like the majority of others, your business-as-usual (BAU) costs will likely be three times the value of your project-based – or change/innovation-focused – IT spend. And this will no doubt be a significant sum. There are proven IT financial management tools and techniques available to help optimize this BAU spend,…
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7 Tips for Better Cloud Cost Management The cloud delivery model has come a long, long way since the turn of the decade. Back then companies were worried about public cloud security and the levels of availability associated with it. This has changed over time, thanks to the investments the top tier cloud service providers…
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Why does IT cost what it does? It’s a question as old as corporate IT itself – or at least it should be. However, all too often, the cost of IT is taken for granted – it costs what it costs, and next year it will cost the same plus or minus an amount based…
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For the last decade, many corporate IT organizations have been operating under the mantra of “doing (or delivering) more with less” – with a focus on reducing costs and increasing efficiency while still meeting higher business demand for IT services. And during this time, most – if not all – industry analyst firms have pointed…
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Your average corporate IT organization will employ a portfolio of metrics to firstly understand (and report upon) performance, and secondly – ideally – to identify and drive both service and operational improvements. And within this basket, or portfolio, of performance measures there will undoubtedly be key performance indicators (KPIs) related to aspects of financial performance.…
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It’s a cliché to state it but: Modern businesses run on IT. And those who build, procure, provide, and support IT services play a valuable role in business success. But could the corporate IT organization do even better? Of course, there’s more that can be done to provide new IT services, improve the customer experience…
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The majority of medium and large organizations understand the benefits of employing IT service delivery and support best practices – to improve across the IT management trifecta of “quality, speed, and cost.” Many of these organizations will employ IT service management (ITSM) best practice approaches such as ITIL to improve the quality of delivered IT/business…
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