What It Is & What To Do About It As enterprises accelerate digital transformation, departments often adopt their own tools and services to stay agile. While this fosters innovation, it
IT financial management has long been reactive—addressing budget overruns after they happen and explaining cost spikes after the damage is done. In today’s fast-paced, cloud-driven world, that approach no longer
For decades, IT was largely viewed through a financial lens—as a necessary but costly function. Budgets were scrutinized, and value was often measured by how efficiently IT could “keep the
The cloud delivery model has come a long, long way since the turn of the decade. Back then companies were worried about public cloud security and the levels of availability
For the last decade, many corporate IT organizations have been operating under the mantra of “doing (or delivering) more with less” – with a focus on reducing costs and increasing
If your IT department is like the majority of others, your business-as-usual (BAU) costs will likely be three times the value of your project-based – or change/innovation-focused – IT spend.
The majority of medium and large organizations understand the benefits of employing IT service delivery and support best practices – to improve across the IT management trifecta of “quality, speed,
Your average corporate IT organization will employ a portfolio of metrics to firstly understand (and report upon) performance, and secondly – ideally – to identify and drive both service and
