Category: Uncategorized

IT operations through COVID-19

How will you manage IT operations and finance through COVID?

With people currently focused on mitigating the effects of COVID-19, managing IT operations is likely not a priority. This is understandable, which is why we want to help you get through this challenging time.   At some point, normalcy will resume, and you will need to respond to the impact of COVID-19 on your business. For…
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Why Does IT Cost & What it Does?

Why Does IT Cost What it Does? It’s Time to Care!

Why does IT cost what it does? It’s a question as old as corporate IT itself – or at least it should be. However, all too often, the cost of IT is taken for granted – it costs what it costs, and next year it will cost the same plus or minus an amount based…
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Service Costing

Service Costing: Can Your Organization Still Afford Not to Do It?

For the last decade, many corporate IT organizations have been operating under the mantra of “doing (or delivering) more with less” – with a focus on reducing costs and increasing efficiency while still meeting higher business demand for IT services. And during this time, most – if not all – industry analyst firms have pointed…
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Measuring IT Success

Measuring IT Success: Should Your IT Cost What it Currently Does?

Your average corporate IT organization will employ a portfolio of metrics to firstly understand (and report upon) performance, and secondly – ideally – to identify and drive both service and operational improvements. And within this basket, or portfolio, of performance measures there will undoubtedly be key performance indicators (KPIs) related to aspects of financial performance.…
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Will Corporate IT Organizations Understand “the Numbers”?

Will Corporate IT Organizations Ever Understand “the Numbers”?

It’s a cliché to state it but: Modern businesses run on IT. And those who build, procure, provide, and support IT services play a valuable role in business success. But could the corporate IT organization do even better? Of course, there’s more that can be done to provide new IT services, improve the customer experience…
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