Worried About Introducing IT Chargeback? Then Try “Showback”
Worried About Introducing IT Chargeback? Then Try “Showback” Worried About Introducing IT Chargeback? Then Try “Showback” If your IT department is like the majority of others, your business-as-usual (BAU) costs will likely be three times the value of your project-based – or change/innovation-focused – IT spend. And this will no doubt be a significant sum. […]
ITIL 4 and IT Financial Management –What’s Changed?
ITIL 4 and IT Financial Management – What’s Changed? ITIL 4 and IT Financial Management –What’s Changed? ITIL, the popular IT service management (ITSM) best practice framework, has long promoted the need for better financial stewardship in IT. The very first version of ITIL included a heavy focus on cost management. Its successor, ITIL v2, […]
Why Does IT Cost What it Does? It’s Time to Care!
Why Does IT Cost What it Does? It’s Time to Care! Why does IT cost what it does? It’s a question as old as corporate IT itself – or at least it should be. However, all too often, the cost of IT is taken for granted – it costs what it costs, and next year […]
TBM – Increasing IT Business and Financial Transparency
TBM – Increasing IT Business and Financial Transparency The majority of medium and large organizations understand the benefits of employing IT service delivery and support best practices – to improve across the IT management trifecta of “quality, speed, and cost.” Many of these organizations will employ IT service management (ITSM) best practice approaches such as […]
How will you manage IT operations and finance through COVID?
How will you manage IT operations and finance through COVID? With people currently focused on mitigating the effects of COVID-19, managing IT operations is likely not a priority. This is understandable, which is why we want to help you get through this challenging time. At some point, normalcy will resume, and you will need to […]
Measuring IT Success: Should Your IT Cost What it Currently Does?
Measuring IT Success: Should Your IT Cost What it Currently Does? Your average corporate IT organization will employ a portfolio of metrics to firstly understand (and report upon) performance, and secondly – ideally – to identify and drive both service and operational improvements. And within this basket, or portfolio, of performance measures there will undoubtedly […]
Will Corporate IT Organizations Ever Understand “the Numbers”?
Will Corporate IT Organizations Ever Understand “the Numbers”? It’s a cliché to state it but: Modern businesses run on IT. And those who build, procure, provide, and support IT services play a valuable role in business success. But could the corporate IT organization do even better? Of course, there’s more that can be done to […]