How will you manage IT operations and finance through COVID?
With people currently focused on mitigating the effects of COVID-19, managing IT operations is likely not a priority. This is understandable, which is why we want to help you get through this challenging time. At some point, normalcy will resume, and you will need to respond to the impact of COVID-19 on your business. For […]
Measuring IT Success: Should Your IT Cost What it Currently Does?
Your average corporate IT organization will employ a portfolio of metrics to firstly understand (and report upon) performance, and secondly – ideally – to identify and drive both service and operational improvements. And within this basket, or portfolio, of performance measures there will undoubtedly be key performance indicators (KPIs) related to aspects of financial performance. […]
