ITIL 4 and IT Financial Management –What’s Changed?
ITIL, the popular IT service management (ITSM) best practice framework, has long promoted the need for better financial stewardship in IT. The very first version of ITIL included a heavy focus on cost management. Its successor, ITIL v2, had financial management as one of its ten processes. Then ITIL v3/2011 had financial management for IT […]
Why Does IT Cost What it Does? It’s Time to Care!
The majority of medium and large organizations understand the benefits of employing IT service delivery and support best practices – to improve across the IT management trifecta of “quality, speed, and cost.” Many of these organizations will employ IT service management (ITSM) best practice approaches such as ITIL to improve the quality of delivered IT/business services and […]
TBM – Increasing IT Business and Financial Transparency
The majority of medium and large organizations understand the benefits of employing IT service delivery and support best practices – to improve across the IT management trifecta of “quality, speed, and cost.” Many of these organizations will employ IT service management (ITSM) best practice approaches such as ITIL to improve the quality of delivered IT/business services and […]
How will you manage IT operations and finance through COVID?
With people currently focused on mitigating the effects of COVID-19, managing IT operations is likely not a priority. This is understandable, which is why we want to help you get through this challenging time. At some point, normalcy will resume, and you will need to respond to the impact of COVID-19 on your business. For […]
Measuring IT Success: Should Your IT Cost What it Currently Does?
Your average corporate IT organization will employ a portfolio of metrics to firstly understand (and report upon) performance, and secondly – ideally – to identify and drive both service and operational improvements. And within this basket, or portfolio, of performance measures there will undoubtedly be key performance indicators (KPIs) related to aspects of financial performance. […]
